Terms of Service

Our personal data protection policy helps build a relationship of trust between you and our services, in order to offer you a positive experience, in a completely transparent manner.

Thanks to this policy, we will be able to take into account your requirements and meet your expectations.

To honor your trust, SANTAVIA primarily guarantees the respect of your personal data, as well as the confidentiality of our customers (hereinafter "Your data").

For perfect transparency with you, and to guarantee you a secure use of our SANTAVIA website in all its available versions and related applications (hereinafter the "SANTAVIA Site"), we explain how we process your data, so that our services are always in accordance with the respect of your rights. In this way, we ensure the security as well as the confidentiality and non-alteration of your privacy and your data, across all our platforms.

Our policy and we ourselves guarantee that all necessary precautions are taken to protect all your data and against its disclosure, loss or alteration. This is why we provide you with all the elements allowing you to easily understand how we process your data. This data will only be kept for the time necessary for the determined management and processing. You will, of course, and at any time, be able to access and modify your data, as it will be available in your personal spaces on the SANTAVIA website.

To this end, we strive to take all necessary measures to comply with the applicable data protection law.

Thus, the undersigned SANTAVIA undertakes, through this personal data protection policy, to respect the essential principles of the general European regulation and French law regarding personal data protection, by providing you with information concerning the existence and methods of data processing applied here (paragraph 3), the rights you have regarding your data, as well as by applying these rights ourselves (paragraphs 6 and 10). Any information relating to possible transfers to a third country or recipients is also made available, as well as the retention period of the collected data (paragraph 5) and security measures (paragraph 9).

 

  • WHO ARE YOU?

When we refer to "you" in this Personal Data Protection Policy, it is simply because it is directly related to you and concerns you as a SANTAVIA customer, if you have placed an order on the SANTAVIA website, a SANTAVIA customer if you have created a customer account but have not ordered any products or services, or if you have browsed the SANTAVIA website as a visitor without having created a customer account or placed an order.

  

  • FOR WHAT PURPOSES DO WE PROCESS YOUR DATA?

3.1. When do we collect your personal data?

Your personal data may be collected if you visit the SANTAVIA website using cookies, if you create a customer account on the SANTAVIA website, if you order one of our products or services, or if you agree to be a member of our newsletters (SMS, emails).

Your personal data helps us to streamline your browsing on the SANTAVIA website, as well as to offer you a more personalized experience. We can thus best process your orders, provide multi-installment payments, prevent fraud, issue necessary refunds, and manage your customer reviews.

 

3.2. Your browsing on the SANTAVIA Site

In order to allow you to browse the SANTAVIA website, we process your data with your consent as the legal basis for this.

 

3.3. Processing your orders

To process and manage your orders, we use your data.

The use we make of it serves to manage mediation, customer relations (including through social networks), our after-sales and distance selling service, our actions relating to marketing management and commercial prospecting for the SANTAVIA site, as well as for the management, deliveries and transport of orders.

The execution of the contract between the two parties (you and us) is the legal basis for the processing of this data.

SANTAVIA's legal obligation is the legal basis for the processing, as regards the management of product recalls. Your consent or our legitimate interest are, depending on the case, the legal basis for the processing for marketing and commercial prospecting actions. Your consent is for the implementation of "flash" payment.

 

3.4. Payment in installments

For orders covered by installment payments and for certain customers, your data is processed to allow us to offer you this type of payment. The execution of the contract between the two parties is the legal basis for data processing. However, your consent remains the basis for processing your banking data.

 

3.4.1 Klarna

In order to offer you Klarna's payment options, we may transmit your personal data, including your contact details and order details, to Klarna so that Klarna can assess whether you meet the conditions and adapt them to your needs. Your transferred personal data will be processed in accordance with Klarna's privacy policy.

 

3.5. Customer reviews

To share your reviews with our customers and visitors and to allow you to leave your review on the SANTAVIA site, we use your data on the legal basis of your consent or legitimate interest.

 

3.6. Payment collection and fraud prevention

To enable payment collection and fraud prevention, we use your data.

Thanks to this, we can also guarantee payment security.

The application of this contract between the two parties as well as the legitimate interest of SANTAVIA, as data controller, are the legal bases for this processing.

 

3.7. SANTAVIA advertising management operations

SANTAVIA's advertising management operations are managed through the use of your data.

This will allow us to increase our customer and prospect data, manage the maintenance and technical activities of prospects, commercial statistics and advertising campaign studies, update the prospecting files of the organization in charge of managing objections to telephone solicitation, solicitations, the establishment of our contests and lotteries or any other promotional operation except online gambling.

The legal bases for the aforementioned mentions are the user's consent or SANTAVIA's legitimate interest.

 

  • WHERE DOES YOUR DATA GO?

Your data is transmitted to several internal services of SANTAVIA.

They are not sent to third parties, except in the situations specified below:

In order to process your orders, your personal data may be transmitted to several service providers specializing in banking transactions, customer relations, after-sales service, delivery, IT development, site management or even the provision of guarantees or insurance.

For the implementation of payment in X installments, your data may be shared with providers such as payment and transaction centers (banks, etc.), or even call centers for managing business processes or customer experience, or, for customer reviews, to a manager for collecting and processing customer reviews.

SANTAVIA's advertising agency is managed, thanks to your data, by the agency's clients and advertisers.

 

  • DATA RETENTION

The data collected by SANTAVIA is kept only for the time and assistance necessary for the implementation and fulfillment of the operations cited in paragraph 3 of our personal data policy.

We retain certain data collected by SANTAVIA for a certain period.

In current archives for prospects, for 3 years from the last contact with the client (they are therefore consultable by SANTAVIA's services). We do not perform intermediate archiving of this data (for data representing an administrative interest for certain services, such as litigation, retention periods are set by the applicable prescription rules).

Regarding our orders, your data will be archived in the current archives for 5 years from the end of the client's order use, and in the intermediate archives for 5 years from the end of retention in current archives. The same applies to clients.

Regarding banking data, it is archived in current archives for the entire validity period of the bank card (plus one day). No intermediate archiving is performed for banking data.

Cookies and their use and duration are detailed in paragraph 7 of our policy.

 

  • EXERCISE OF YOUR RIGHTS

6.1. You have the right to request access, modification, and rectification of your Data.

 

6.2. You have the right to request the restriction of the processing of your Data.

Important clarification: to do this, you must dispute the accuracy of your personal data during the time necessary for us to verify their compliance. Or, in the event that you consider that our use of your personal data is unlawful and you request a limitation of their use rather than erasure. We no longer need to use your data for the purposes mentioned in paragraph 3, but your data is still useful for the establishment, exercise or defense of your legal rights, in the event that you decide to exercise your right to object during the time necessary for verification to determine whether the legitimate grounds we pursue override yours.

 

6.3. You have the right to request the deletion of your Data.

If you request the deletion of your personal data, SANTAVIA will still be able to keep it in an intermediate archive format for the time necessary to fulfill its legal, accounting, and tax obligations.

 

6.4. You have the right to exercise your right to object to processing used for commercial prospecting purposes.

In the case of email prospecting, you have the right to request the modification or unsubscribe from newsletters by clicking on the "unsubscribe" hyperlink available in all newsletters, or by directly navigating to the contact page of the SANTAVIA website.

In the case of SMS prospecting, it is possible to unsubscribe by sending "STOP SMS" to 36007 by SMS, or by navigating to the contact page of the SANTAVIA website.

 

6.5. You have the right to transmit post-mortem prerogatives concerning the retention, erasure, and communication of your personal data.

In the absence of such prerogatives, your successors and heirs have the possibility to communicate with SANTAVIA to access the uses of this data and allow for "the organization and settlement of the deceased's estate" and/or to close the account on the website and/or request the non-continuation of personal data processing.

You can also request that your data not be communicated to a third party in the event of death.

 

6.6. You have the right to claim your right to portability.

 

6.7. You have the right to withdraw your consent regarding the processing performed on this legal basis.

Important clarification: If you decide to withdraw your consent, this will not affect the legality of the uses carried out before your withdrawal of consent.

 

6.8. You have the right, whenever you wish, to lodge a complaint with the competent supervisory authority (in France, the CNIL: www.cnil.fr).

To exercise your rights, please send your complaint (accompanied by your email, name, first name, copy of your ID, and postal address) to the SANTAVIA data protection delegation by email at contact@santavia.com and/or by post to SANTAVIA.

Within a maximum of one (1) month after the date of receipt of the complaint, we will send you a response.

 

  • COOKIES

7.1. What is a cookie?

When you browse a website like the SANTAVIA site, it may, depending on your choice, insert a text file on your receiver (computer, phone or tablet), via your browser.

This text file is called a COOKIE. This cookie then allows the website like SANTAVIA, during the prescribed validity or recording period of the cookie, to identify your receiver used when you make another visit.

Only the issuer of a cookie is likely to read or modify the information contained in this cookie.

 

7.2. What are cookies used for on SANTAVIA?

Different types of cookies can be classified into categories. Some are issued directly by SANTAVIA and its service providers, but some sometimes come from third-party companies.

 

7.2.1. Cookies issued by SANTAVIA and its service providers

There are several categories of cookies that may be on your emitter when you browse our website:

 

7.2.1.1. "Essential" Cookies

To access our site, "essential" cookies are necessary; for example, they are used to place an order.

If they were not present, you might experience navigation problems on the site and be unable to place an order.

Essential cookies also allow SANTAVIA to monitor its activity.

They may be placed on your device by SANTAVIA or its service providers.

 

7.2.1.2. Analytical and Personalization Cookies

"Analytical and personalization" cookies are not mandatory, but they will help us facilitate your searches, optimize your experience with us, better target your expectations, adapt our offers, and maximize the organization of our site.

 

7.2.1.3. Advertising Cookies

Advertising cookies are displayed in the advertising spaces on our site. The benefit for you is that your browsing time will be improved and optimized by presenting you with relevant offers and advertisements.

To do this, "advertising" cookies will target your expectations in real time and offer you advertising content tailored to your desires and current interests, based on your recent browsing history on other sites.

This helps avoid showing you advertising content that is not relevant to you. At the same time, SANTAVIA would prefer to have its offers and advertisements presented to users who would be interested in them.

The advertising content offered may contain cookies issued by SANTAVIA or by its service providers, or by third parties through the association of a cookie with the advertising content of an advertiser.

 

7.2.2. Cookies issued by third-party companies

Third parties using cookies on our site do so according to their own privacy policies. These cookies are not necessary for the use of our site.

 

7.2.3. Cookies issued by third-party applications integrated into our site

When you browse our site, we may include third-party computer applications to offer you the possibility to share content and/or your opinion from our site with other people, for example, when you click on the "share" or "like" buttons from social networks.

These social networks may then, through these buttons, identify you even if you have not used them while browsing the site. They can do this if, during your last visit to the site, you were simultaneously logged in or active on your device on your social network. We have no control over the uses they make, nor over the data they hold.

To learn more about the use of your data and advertising content, you can visit your social networks and consult their personal data protection policies. You should then be able, thanks to these policies, to manage your settings according to your preferences on the user accounts of each social network on which you are registered.

 

Privacy policy of the aforementioned social networks, click on the social network of your choice:

Facebook: https://fr-fr.facebook.com/privacy/explanation     

Twitter: https://twitter.com/fr/tos

Google +: https://policies.google.com/terms?hl=fr

 

Regarding our advertising network, we remind you, as mentioned earlier, that all our advertising spaces may contain cookies from third parties (advertiser originating the advertisement presented, third-party service providers of the advertiser...).

They can therefore, with these cookies and during their prescribed validity period, offer advertisements in the spaces made available for third-party advertisements, record the number of contents they offer in our spaces, know the audience of these advertisements and the number of clicks; thanks to this, they can claim the amounts due to them and establish their statistics. They can also know that your device is the one that previously visited another site containing one of their advertisements, and therefore target and personalize their content if necessary.

 

7.3. Options offered by your browser software (Internet Explorer, Firefox, Google Chrome, etc.).

Your browser software contains many options that you can use and adjust according to your preferences. Through this, you can then accept or not accept cookies on your device.

However, if you choose to accept the recording of these cookies on your device, then, during your visits to sites or content with cookies present, these will be automatically recorded on your device.

Depending on your preferences, you can choose to activate a reminder asking you if you accept or refuse cookies before their potential recording, or refuse this cookie recording on your device each time.

However, it is important to emphasize that the choices you make during this setting may modify or alter your Internet browsing or on certain sites or services that require the use of these cookies (such as to place an order on our site, for example).

In the event that you prefer to refuse these cookies on your device or delete those already recorded, we decline all responsibility for the consequences of the alteration of the functioning of our services, which would result from the inability of our services to record or access the cookies that are necessary for their functioning.

 

7.3.1. How to choose your options according to your browser?

You have different options and choices available depending on your browser. To learn more, you can consult its help menu.

Internet Explorer™: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies

Safari™: https://support.apple.com/kb/PH19214?locale=fr_FR&viewlocale=fr_FR

Chrome™: http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647

Firefox™: http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies

Opera™: http://help.opera.com/Windows/10.20/fr/cookies.html

 

  • TRANSFERS OUTSIDE THE EUROPEAN UNION

Most of the time, your data is kept within the European Union.

However, when our service providers are located in countries outside the European Union, we share some of your data with third countries, such as third countries where the European Commission has not assessed the level of compliance.

In this case, we ensure that this data sharing is done in compliance with the relevant regulations and that the protection of your privacy and fundamental rights is guaranteed (for example, by using contractual clauses from the European Commission).

The data protection delegate can, if you request it, provide you with more information about data transfer.

 

  • SECURITY MEASURES

Thanks to the technical and organizational measures we take, we can guarantee a level of security consistent with the risks to the rights and freedoms of individuals with regard to the points mentioned in point 2. To do this, we take into account the origin, scope, context, costs, and state of knowledge, the purposes of the processing, as well as the identified risks.

In addition, we comply with the PCI DSS payment card industry security standard, which reflects our commitment to security.

 

  • PROFILING AND AUTOMATED DECISION-MAKING

Due to the automated processing we use (profiling, for example), you are subject to legal effects that affect you.

All this is essential for the conclusion or execution of the contract that binds you to us.

This is how we can offer and carry out the automated identification of customers and "payment in 4 installments". The foundations of this operation are related to the analysis of different variables concerning the type of products, the services ordered, or the customer profile.

If the risk is evaluated with these statistics as too high (fraud/unpaid), then this payment method will not be offered.

However, if you wish, you can obtain human intervention even if the decisions are automated, so you can give your opinion and/or object to the automatic decision.

 

  • POLICY UPDATE AND REVISION

Our personal data policy will be updated as necessary to always comply with the applicable regulations for the protection of your data (at least every three (3) years).